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Grievance Redressal Policy

At Travel Agency in Puri, we are committed to providing the best travel experience in Odisha. If you have any concerns regarding our services, we have a formal mechanism to address your grievances promptly.

1. How to File a Complaint

If you experience any issues during your trip or are dissatisfied with our service, please follow these escalation steps:

Step 1: Contact our support team immediately via WhatsApp for a quick, real-time resolution.
Step 2: If your issue is not resolved by our support team, please send a formal email to travelagencyinpuri@gmail.com with your booking details and the nature of your complaint.

2. Grievance Officer Details

In accordance with the Information Technology Act 2000 and Consumer Protection Rules, the details of our appointed Grievance Officer are provided below:

Chintan

Grievance Redressal Officer

+91 96686 64441

travelagencyinpuri@gmail.com

Lane 8 Malati Garden Nilachakra Nagar, Puri, Odisha 752002

3. Resolution Timeline

Acknowledgement: We will acknowledge your complaint within 48 hours of receipt.
Resolution: We aim to thoroughly investigate and resolve all valid grievances within 15 to 30 working days.

4. Jurisdiction

Any disputes arising from the services provided by Travel Agency in Puri that cannot be resolved through our grievance cell shall be subject to the exclusive jurisdiction of the courts in Puri, Odisha.