At Travel Agency in Puri, we are committed to providing the best travel experience in Odisha. If you have any concerns regarding our cab services, tour packages, or booking process, we have a formal mechanism to address your grievances promptly.
If you experience any issues during your trip or are dissatisfied with our service, please follow these steps:
Step 1: Contact our support team immediately via WhatsApp for a quick resolution.
Step 2: If your issue is not resolved, please send a formal email to travelagencyinpuri@gmail.com with your booking details and the nature of your complaint.
In accordance with the Information Technology Act 2000 and Consumer Protection Rules, the details of our Grievance Officer are provided below:
Name: Chintan
Designation: Grievance Redressal Officer
Address: Lane 8 Malati Garden Nilachakra Nagar, Puri, Odisha 752002
Email: travelagencyinpuri@gmail.com
Contact Number: +91 9668664441
Acknowledgement: We will acknowledge your complaint within 48 hours of receipt.
Resolution: We aim to investigate and resolve all valid grievances within 15 to 30 working days.
Any disputes arising from the services provided by Travel Agency in Puri that cannot be resolved through our grievance cell shall be subject to the exclusive jurisdiction of the courts in Puri, Odisha.
